Health and Wellbeing Passport

What is it?

The ‘Health and Wellbeing passport’ scheme was launched to help people overcome communication barriers when they visit hospital.

The passport – a wallet-sized foldaway document full of personal information – was developed jointly by staff from Blackburn with Darwen’s Clinical Commissioning Group (CCG) and Blackburn with Darwen Borough Council’s Healthy Lifestyle Team after patients said they had difficulty accessing health services because of language barriers, sight and hearing problems.

Staff worked with local people to create the simple document, which includes essential information such as who to contact if someone is suddenly taken ill, known allergies, medication and behaviour, as well as details about personal care and likes and dislikes.

Dr Chris Clayton, CCG Clinical Chief Officer, said: “We have been speaking to local residents and asking what they need to make it easier for them to access health services and this is something that people with language and sensory difficulties feel would make a really big difference.

“Patients will be able to take it with them to hospital or other health appointments, but the aim is that they should carry it with them at all times. This means if they are involved in an accident or are taken ill and are unable to communicate, health staff will have vital information about them.

“We hope hospital staff and other health and wellbeing professionals will find it useful too and we will be monitoring it over the next few months to see if it is making a difference.”


Who is it for?

The passport is based on an existing hospital passport for people with learning disabilities. It will initially be given to people who are deaf or hard of hearing, blind or partially sighted, asylum seekers and refugees and gypsy travellers – who have all come forward to say they have problems using health services because of difficulties communicating with staff – but is available to other groups such as older people and people with long term conditions.

Further Information

For help to complete the Health and Wellbeing passport please click the link below:

A guide to completing the Health and Wellbeing passport


For more information or to obtain a ‘passport’ please contact
The Wellbeing Service
Tel: 01254 682037